HRAM-620 Measuring Performance and Processes (3)

When measuring performance, organizations tend to “jump to solutions” before they identify the causes of the problems. Performance measures are effective only when an evaluation takes time to clarify business goals and determine root causes for gaps between desired and current results. This course focuses on detailed steps for measuring results from performance initiatives on five different organizational productivity levels, including ROI. Students learn to make a difference in their organizations that is valued, measurable and sustainable. Grading: A-F only. Prerequisite: HRAM-600.